At Thomas Deals, customer satisfaction is our top priority. We want you to feel confident when shopping with us. If for any reason you are not fully satisfied with your purchase, our Return & Refund Policy is designed to make the process simple and fair.

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Products must be unused, undamaged, and in their original packaging.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been installed or used

• Clearance or final sale items

• Gift cards

3. Return Process

1. Contact our support team at support@thomasdeals.store or call +1 346 388 7464 to initiate a return.

2. Our team will provide you with return instructions and a return authorization (if applicable).

3. Ship the product back to the address provided, ensuring it is securely packaged.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

• Original shipping charges are non-refundable.

5. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.

6. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days back to your original payment method.

• Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order.

8. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please reach out:

• Address: 441 NE Eight St, Cross Plains, TX 76443, USA

• Email: support@thomasdeals.store

• Phone: +1 346 388 7464